There are no refunds or exchanges unless your candle items are damaged during shipping. Damages include melted wax, broken warmer or holder. If you have any issues with your purchase, I will do what I can to accommodate you. Contact me.
You can receive an exchange or a refund if your product arrives damaged.
All items must be returned in original packaging.
Send an email describing the damage and include pictures within 15 days of receipt.
Specify the desired replacement item.
Ship the item to: _____ Customer pays for return shipping.
Once the damaged item is received, and inspected, the replacement item will be shipped to the same address as the original order within 5 days.
Send an email describing the damage and include pictures within 15 days of receipt.
Ship the item to ______ Customer pays for return shipping.
Once the damaged item is received and inspected, the funds will be returned to the original method of payment within 5 days.
